UTILITIES-CUSTOMER SERVICE House SponsorsRep. Jehan A. Gordon 1/11/2011HouseSession Sine Die 220 ILCS 5/8-515 new Amends the Public Utilities Act. Provides that a public utility shall maintain a live operator or service representative, rather than a voice recording, to answer customer service calls within 3 minutes of the customer placing the call concerning service. Provides that, if on-site service is required, then a public utility shall provide the customer with a 3-hour time period during which the utility's service representatives must arrive at the customer's location. Provides that a violation shall result in a $100 fine levied on the public utility for the first offense, with an additional $25 fine for each subsequent offense. Provides that the Illinois Commerce Commission shall promulgate rules to implement the specified requirements. Effective immediately. 2/27/2009HouseFiled with the Clerk by Rep. Jehan A. Gordon 2/27/2009HouseFirst Reading 2/27/2009HouseReferred to Rules Committee 3/4/2009HouseAssigned to Labor Committee 3/13/2009HouseRule 19(a) / Re-referred to Rules Committee 1/11/2011HouseSession Sine Die