HUMAN VOICE CONTACT ACT House SponsorsRep. Jack McGuire-Jack D. Franks-Lisa M. Dugan-Naomi D. Jakobsson-Mary E. Flowers, Careen M Gordon, James H. Meyer and Daniel V. Beiser Senate Sponsors(Sen. Arthur J. Wilhelmi) 8/18/2005HousePublic Act . . . . . . . . . 94-0620 New Act Creates the Human Voice Contact Act. Provides that a State agency that uses automated telephone answering equipment to answer incoming telephone calls must, during the normal business hours of the agency, provide the caller with the option, among the first set of menu choices, of speaking to a live operator. Exempts a telephone line that is dedicated as a hot line for emergency services or to provide general information.Fiscal Note (Central Management Services) The Department of Central Management Services anticipates that the fiscal impact from this bill will be in excess of $1,000,000.Senate Committee Amendment No. 1 Deletes everything after the enacting clause. Reinserts provisions of the engrossed bill with the following changes. Eliminates the requirement that the option of speaking with a live operator be among the first set of menu choices. Provides that field offices, telephone lines dedicated as hot lines for emergency services, telephone lines dedicated to providing general information, and systems designed to provide a complete transaction with a State agency solely through touch tone telephone keys and automated prompts are exempt from compliance with the live operator requirement. Effective January 1, 2007. 2/15/2005HouseFiled with the Clerk by Rep. Jack McGuire 2/16/2005HouseFirst Reading 2/16/2005HouseReferred to Rules Committee 2/17/2005HouseAssigned to State Government Administration Committee 2/24/2005HouseDo Pass / Short Debate State Government Administration Committee; 009-000-000 2/25/2005HousePlaced on Calendar 2nd Reading - Short Debate 2/25/2005HouseAdded Chief Co-Sponsor Rep. Jack D. Franks 2/25/2005HouseAdded Chief Co-Sponsor Rep. Lisa M. Dugan 3/3/2005HouseSecond Reading - Short Debate 3/3/2005HousePlaced on Calendar Order of 3rd Reading - Short Debate 3/7/2005HouseFiscal Note Filed 3/9/2005HouseAdded Chief Co-Sponsor Rep. Naomi D. Jakobsson 3/10/2005HouseAdded Co-Sponsor Rep. Careen M Gordon 3/10/2005HouseThird Reading - Short Debate - Passed 104-009-000 3/10/2005HouseAdded Chief Co-Sponsor Rep. Mary E. Flowers 3/10/2005HouseAdded Co-Sponsor Rep. James H. Meyer 3/15/2005SenateArrive in Senate 3/15/2005SenatePlaced on Calendar Order of First Reading March 16, 2005 3/15/2005SenateChief Senate Sponsor Sen. Arthur J. Wilhelmi 3/17/2005SenateFirst Reading 3/17/2005SenateReferred to Rules 3/21/2005HouseAdded Co-Sponsor Rep. Daniel V. Beiser 4/13/2005SenateAssigned to State Government 4/21/2005SenatePostponed - State Government 5/3/2005SenateSenate Committee Amendment No. 1 Filed with Secretary by Sen. Arthur J. Wilhelmi 5/3/2005SenateSenate Committee Amendment No. 1 Referred to Rules 5/4/2005SenateSenate Committee Amendment No. 1 Rules Refers to State Government 5/4/2005SenateSenate Committee Amendment No. 1 Adopted 5/5/2005SenateDo Pass as Amended State Government; 008-000-000 5/5/2005SenatePlaced on Calendar Order of 2nd Reading May 10, 2005 5/10/2005SenateSecond Reading 5/10/2005SenatePlaced on Calendar Order of 3rd Reading May 11, 2005 5/18/2005SenateThird Reading - Passed; 057-000-000 5/19/2005HouseArrived in House 5/19/2005HousePlaced on Calendar Order of Concurrence Senate Amendment(s) 1 5/27/2005HouseSenate Committee Amendment No. 1 Motion Filed Concur Rep. Jack McGuire 5/27/2005HouseSenate Committee Amendment No. 1 Motion to Concur Referred to Rules Committee 5/28/2005HouseSenate Committee Amendment No. 1 Motion to Concur Rules Referred to State Government Administration Committee 5/28/2005HouseSenate Committee Amendment No. 1 Motion to Concur Recommends be Adopted State Government Administration Committee; 009-000-000 5/29/2005HouseSenate Committee Amendment No. 1 House Concurs 068-043-002 5/29/2005HousePassed Both Houses 6/27/2005HouseSent to the Governor 8/18/2005HouseGovernor Approved 8/18/2005HouseEffective Date January 1, 2007 8/18/2005HousePublic Act . . . . . . . . . 94-0620