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HR0680 |
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LRB093 21190 KEF 47492 r |
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| HOUSE RESOLUTION
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| WHEREAS, The Senior HelpLine helps senior citizens locate |
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| services in their communities; provides referral to local |
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| programs for seniors and caregivers, including case |
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| management, choices for care, senior companion, elder abuse, |
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| and intergenerational programs; addresses seniors' needs and |
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| answers their questions; and provides information, assistance |
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| and literature; and
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| WHEREAS, The Senior HelpLine is an outstanding service that |
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| is supported by the Illinois General Assembly; and
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| WHEREAS, Currently, there are three different phone |
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| numbers people must call to access the Senior HelpLine, |
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| depending on the time of day and where they are calling from; |
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| one number is to be used when calling from 8:30 a.m. to 5 p.m., |
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| Monday through Friday; a second number is to be used when |
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| calling after hours, on weekends or on holidays; and a third |
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| number is to be used by callers from outside Illinois; |
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| therefore, be it
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| RESOLVED, BY THE HOUSE OF REPRESENTATIVES OF THE |
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| NINETY-THIRD GENERAL ASSEMBLY OF THE STATE OF ILLINOIS, that we |
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| urge the Department on Aging to create one all-purpose number |
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| that callers can use and to allow current technology to |
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| transfer calls made from this one all-purpose number to |
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| wherever needed in an effort to make the Senior HelpLine more |
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| user-friendly and make obtaining information from the Senior |
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| HelpLine easier; and be it further
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| RESOLVED, That a copy of this resolution be sent to the |
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| Director of the Department on Aging.
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