Section 1650.610  Staff Responsibility

a)         The administrative staff of the System shall be responsible for the daily functioning of the System including interpretation of the Illinois Pension Code (Code) and processing all claims for benefits or service credit.

b)         Generally, a final staff determination or disposition occurs when a claim for benefits, refund, or other payment has been issued by the System; contributions or payment due to the System have been assessed; staff provide an interpretation of the Code; or take any administrative action that impacts the rights or benefits of a member, beneficiary, annuitant, or employer.

c)         Upon receipt of a written request for administrative review under Section 1650.620(a) and in advance of referring the matter to the Presiding Hearing Officer, TRS staff will assess whether the proffered claim: meets the requirements per Section 1650.630 or may be resolved between the System and the aggrieved party at the staff level.

(Source:  Amended at 50 Ill. Reg. 4774, effective March 13, 2026)